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Shipping, Exchange and Return Policy

Shipping, exchange, return, payment and cancellation policy at Al Majed for Oud


Delivery location

All shipments available on our website are available to all cities in the Kingdom of Saudi Arabia, the State of Kuwait, the United Arab Emirates, the State of Oman, the State of Bahrain, Qatar, Jordan, the United States of America, the Netherlands, Spain, Germany, Britain, Italy, France, and Greece. Although we strive to deliver all your orders to your doorstep, some orders may be directed to be picked up from the nearest delivery company branch because some cities and villages are not supported for home delivery service through our delivery service providers.


Delivery time

We work with the best delivery providers in the region and strive to deliver your orders with the highest quality and speed possible. Delivery times mentioned are based on working days, which are all days of the week except Friday. (Subject to product availability)

The estimated times below exclude all orders that are not available in express delivery warehouses and special orders such as packaging, engraving, etc., where the delivery time is from two to seven working days.



Estimated shipping time:

Kingdom of Saudi Arabia:

  • Cities where delivery takes between 4 and 48 hours: Riyadh, Jeddah, Mecca, Medina.
  • Cities where delivery is within 72 hours: Al-Kharj, Buraidah, Unaizah, Al-Dawadmi, Ar-Rass, Al-Majma’ah, Az-Zulfi, Eastern Province, Riyadh Al-Khabra.
  • Other cities: Delivery within 5 days.



Kuwait:

  • 24 hours


United Arab Emirates:

  • From 2 to 7 working days

Bahrain:

  • 24 hours

Oman:

  • From 2 to 7 working days

Qatar:

  • From 2 to 14 working days

Jordan:

From 2 to 14 working days

United States of America - Netherlands - Spain - Germany - Britain - Italy - France - Greece:

From 2 to 14 working days

Shipping cost:

Saudi Arabia

  • Free shipping on orders of 149 riyals or more.
  • Shipping costs 23 riyals for orders valued at less than 149 riyals.
  • Cash on delivery fee is 15 riyals.

Kuwait

  • Free shipping on orders of 12.25 dinars or more.
  • Shipping costs 2 dinars for orders valued at less than 12.25 dinars.
  • Cash on delivery fee: 1 dinar

United Arab Emirates

  • Free shipping on orders of AED 149 or more.
  • Shipping costs 30 dirhams on orders valued at less than 149 dirhams.
  • Cash on delivery fee is 11 dirhams.

Bahrain

  • Free shipping on orders worth 15.25 dinars or more.
  • Shipping costs 1.30 dinars for orders valued at less than 15.25 dinars.
  • Cash on delivery fee: 1 dinar

Oman

  • Free shipping on orders of 15.5 riyals or more.
  • Shipping costs 2.10 riyals for orders valued at less than 15.5 riyals.
  • Cash on delivery fee: 1 Omani Riyal

USA

  • $60

Qatar

  • Free shipping on orders of 149 riyals or more.
  • Shipping costs 100 riyals for orders valued at less than 149 riyals.

Jordan

  • $45

Italy, France, the Netherlands, Germany, Britain, and Greece

  • $60

There are no hidden fees or taxes when purchasing from Al Majed for Oud. All prices shown are the final prices including VAT, excluding (customs duties, customs broker fees, and any taxes or fees imposed by the receiving country outside the Kingdom or the shipping company).

Timeframe for refunds

  • Saudi Arabia: From 1 to 15 working days depending on the bank being dealt with.
  • Kuwait: From 1 to 15 working days depending on the bank being dealt with.
  • UAE: From 1 to 15 working days depending on the bank being dealt with.
  • Amman: From 1 to 15 working days depending on the bank being dealt with.
  • Bahrain: From 1 to 15 working days depending on the bank being dealt with.
  • United States of America, Qatar, Jordan, Italy, Spain, France, Netherlands, Germany and Britain: from 10 to 30 working days depending on the bank being dealt with.

Return Policy



Return Policy

At Al Majed Company, we provide a flexible and reassuring policy for our valued customers, where you can return all products free of charge within 7 days of the date of receipt and receive a refund according to the following conditions:

  • The product is unopened, in its original condition, and free from defects.
  • The product was not packaged, manufactured, combined, modified, or packed at the customer's request.
  • Purchase cards and similar items are non-refundable.
  • If there was a defect in the product, it was not due to the customer's actions.
  • Provide the original invoice.
  • Orders from outside Saudi Arabia cannot be returned.

Al Majed for Oud Company covers all return costs in the following cases, provided that no more than 7 days have passed since receiving the order:

  • Receiving a damaged product.
  • Receiving a product different from what was ordered.
  • The order arrived missing one or more products.
  • The order arrived with one or more products added to what was paid.

Terms and conditions of promotional offers:

  • The free products are the least expensive.
  • This offer is for the end consumer and does not include corporate sales.
  • The company has the right to discontinue the offer or modify the terms and conditions in whole or in part at any time without incurring any liability to the customer.
  • If you have any complaints, please contact customer service.

Promotional Offers Return Policy:

  • In the event of purchasing the promotional offer, the customer must return all products included in the offer. Partial returns are not permitted, and all products must be in their original condition.

Dear customer :

According to the return policy followed by Al Majed for Oud Company

They do not accept opened or used products. If returned products are found to be in a condition other than their original one, they will be reshipped to the customer at their own expense, as detailed in the table below for each country.*

Country | Cost Charged to Customer | Saudi Arabia | 40 | UAE | 40 AED | Kuwait | 3.26 KWD | Bahrain | 4 BHD | Oman | 4.10 OMR

Returns are not available after delivery for international orders, Qatar, and Jordan. If the order is not received by the customer, shipping costs, customs duties, and any other charges will be deducted from the order value, and the remaining amount will be transferred to the customer's account.


How do I submit a refund request?

First: You need to contact customer service via WhatsApp at 920020088 or through the unified phone number for Al Majed for Oud Company, 920020088

Second: You need to provide the following:

  • A copy of the invoice or order number.
  • Product images.
  • Keep all products with you, even the defective ones.

Third: Our customer service representatives will review your request. If all conditions are met, a new shipping label will be issued and sent to the email address you provided with your order. You will then need to print the label and deliver it to the branch of the delivery service provider to which customer service will direct you. We cannot guarantee that the returned product will be delivered to your doorstep by the delivery company.

Fourth: Once we receive your returned shipment, we will verify that it matches your order and then create a refund request for you using the same payment method you used. The refund process typically takes between 1 and 15 business days, depending on your bank.

Note: You can return your order to any of our branches around Saudi Arabia and Kuwait to expedite your refund, but only after submitting the order and obtaining approval from the online store's customer service representative to coordinate the return from the branch.

Payment and cancellation policy at Al Majed for Oud

Payment methods available at Al Majed Oud store

  • Cash on delivery: You can pay for your order in cash upon delivery, within Saudi Arabia, Kuwait, UAE, Bahrain, and Oman.
  • Credit card: You can use your credit card such as (Visa, Mastercard - BenefitPay - KNET) to pay for your purchases in advance, or via Mada card.
  • Installment Purchases: You can pay for your purchases in 3 installments with no interest. (For orders within Saudi Arabia and the UAE only)
  • Payment via STC PAY within Saudi Arabia

Are there any hidden fees or taxes when purchasing through Al Majed Oud store?

There are no hidden fees or taxes when purchasing from Al Majed for Oud. All prices shown are the final prices including VAT, excluding (customs duties, customs broker fees, and any taxes or fees imposed by the receiving country outside the Kingdom or the shipping company).

Can I cancel the order and get a refund?

Yes, you can cancel the order and get a full refund, provided that no more than 7 days have passed since receiving the order, and provided that the conditions outlined in the exchange and return policy apply.


Last updated on 18/12/2024